Terms & Conditions in Short
Terms & Conditions

This page contains the terms & conditions for your transaction. Please read this document carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at the Avinode Business Intelligence webshop, you warrant that you are at least 18 years old (or have the permission of your parent or guardian to make a purchase) and accept these terms & conditions, which apply to all orders that have been or will be placed through the Avinode webshop for the sale and supply of any products. These terms & conditions do not affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing and signed by a legal representative of Avinode.

Reports and or information purchased is provided for information and analysis purposes only and no representation, warranties or other assurances, express or implied, are given as to the quality, accuracy, or completeness of the information contained in, or provided in connection with the report.

Recipients of purchased reports must determine for themselves whether any matters referred to are suitable for their purposes.

Neither Avinode AB nor any of their affiliates, agents, partners, representatives, consultants or any other company, firm or organization involved in producing purchased reports, nor any of their successors or assign or any employees, officer or director of any of them shall have any liability with respect to the use or reliance on the reports by any person, irrespective of any negligence, omission or default, on the part of the foregoing persons.

Any reproduction or publication of purchased reports, in whole or in part, is strictly forbidden without the written consent of Avinode AB.

These Terms and Conditions shall be interpreted and, construed in accordance with the substantive laws of Sweden, without regard to its conflict of court principles.  Any dispute, controversy or claim arising, shall be finally settled by arbitration administered by the Arbitration Institute of the Stockholm Chamber of Commerce (the “SCC Institute”). The Rules for Expedited Arbitrations of the Arbitration Institute of the Stockholm Chamber of Commerce shall apply, unless the SCC Institute, taking into account the complexity of the case, the amount in dispute and other circumstances, determines, at its discretion, that the Arbitration Rules of the Arbitration Institute of the Stockholm Chamber of Commerce shall apply. In the latter case, the SCC Institute shall also decide whether the arbitral tribunal shall be composed of one (1) or three (3) arbitrators. The seat of the arbitration shall be Gothenburg, Sweden, and the language shall be English. 

Personal Information

Avinode takes responsibility for properly handling any personal information provided or obtained during your visit to this site. Personal information will only be made available to Avinode and Tictail and not to any third parties. The personal information you provide will be used to ensure deliveries to you, to conduct your credit assessment, and to provide you with offers and information on our products. You have the right to inspect any personal information we have retained with regards to you. You always have the right to request that Avinode delete or correct the personal information it has stored with regards to you. By accepting these terms & conditions, you agree to the above.

Force Majeure

Events outside Avinode's control, which are not reasonably foreseeable, shall be considered force majeure, meaning that Avinode is released from the obligation of fulfilling contractual agreements. Example of such events are government action; new, omitted or amended legislation; conflict; embargo; fire or flood; sabotage; accident; war; natural disasters; strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market or products negatively, for example, restrictions, warnings, bans, etc.


All products remain Avinode's property until full payment is received by Avinode. The applicable price is the price shown on the date your order is placed.  If you are under 18 years old you must have the permission of your parent or legal guardian to purchase from Avinode.

All transfers conducted through Avinode are handled and transacted through third party dedicated gateways to guarantee your protection. Credit card information is not stored and all information is transmitted over SSL encryption. Please read the terms & conditions of the payment gateway your chose for your transaction as they are responsible for the transactions made.

Local Charges

Please note that your may incur local charges (sales tax, customs duty) depending on your region and local customs duties. These charges are at the customers own expense.


Avinode uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information to help the website identify and track each visitor. Cookies do no harm to your computer, consist only of text, cannot contain viruses and occupy virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of commonly used cookie is a "Session Cookie". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. Please enable cookies in your browser in order to properly use the Avinode webshop.

The second type of cookie permanently saves a file on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. At the Avinode webshop we use this type of cookie to keep track of your shopping cart and to keep statistics on our visitors. The information stored on your computer is only a unique number, without any connection to your personal information.

Additional Information

Avinode reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. In the event of product changes or discontinuation, Avinode has the right to cancel an order and refund the total paid amount via a method Avinode deems best. Avinode shall also notify the customer of equivalent replacement products, if available.

Tictail AB is not responsible for any content, interactions or transfers made on http://avinode.tictail.com.

All enquiries: bi@avinode.com